Our Services
From small, single system deployments to complex whole-of-business solutions, we can provide solutions that are on time, on budget and deliver real value to the business.
Turn Key Solutions
With a proven track record in delivering solutions that are not only on time and on budget, we can provide services encompassing the full breadth of solution implementation, including:
- System Assessments – Requirements analysis and workshopping
- Custom Development – if required
- Implementation and deployment – Solution architecture and design
- Training (User Guides & Kalibre Academy)
- Solutions Support
- Service Retainer
Backed by our proven deployment methodology, we have a proven track record in delivering solutions that are not only on time and on budget, but deliver real value to the business.
Custom Development
In some cases it is not possible to meet all business requirements for a solution using off the shelf software.
In these cases, Kalibre can provide custom development to enhance the off the shelf software in order to provide a comprehensive solution.
Kalibre has a wide range of expertise in coding and scripting and we follow strict development methodologies, including design, code reviews, version control and rigorous testing in our local test environments prior to deployment to our customers.
Deployment Services
Part of the experience that Kalibre brings is not just with technical aspects of deploying solutions, but also in understanding where deployments can become delayed and stalled.
Our rapid deployment frameworks identify exactly what is required at each stage of the implementation, to minimise the delays that can be introduced waiting for inputs and prerequisite activities to be completed.
We combine this with a business-focused Initiate phase that seeks to identify and prioritise the business requirements feeding the solution implementation, then mapping the implementation into short phases that provide operational functionality to address those needs in the shortest possible timeframe.
Service Retainers
Regular onsite consulting for your enterprise monitoring solutions. Providing a guaranteed minimum number of days per month.
Our retainer programs provide regular onsite consulting for your enterprise monitoring solutions.
Providing a guaranteed minimum number of days per month, these annual programs provide you with the flexibility of dedicated professional services time without the overhead required in raising multiple purchase orders for small projects and business as usual tasks.
Kalibre Academy
The Kalibre Academy allows employees to access training remotely,
providing flexible training solutions that can be accessed anywhere at any time.
The Kalibre Academy is an online Learning Management System designed to provide Kalibre customers with access to flexible online training. Our customers can now provide their employees with remote online training to continue to extract the best value from the solutions we deploy.
- Flexible online training
- Video training
- Self-paced learning modules
- Management Reports
- Access training remotely
Kalibre customers have the option to include the Kalibre Academy training programs as part of their deployment. Customers are provided with their personalised branch that only their employees can view and employees are provided access to courses that are relevant to the their positions within the organisation.
Video Training
Kalibre Academy training videos include video demonstrations, annotations, animations and voice overs to guide the user through the training to improve the learning experience.
Self Paced Learning
Self-paced learning provides users with the ability to pause and replay content to help them gain a better understanding. Improving retention of training content and user experience of the deployed solution.
Management Reports
Get a clear snapshot of your staff training and stay informed with user progress. Reports provide information on the number of participants, courses and how far they have progressed.
Solutions Support
Kalibre’s Solution Support Program provides a holistic support, maintenance and ongoing development program for our solutions. Going beyond the standard break/fix software support model, the Program delivers tangible business benefits by ensuring that the solution is not only well maintained, but also continuously developed to meet our customer’s changing business needs.
The Solution Support Program is provided from
9am to 5:30pm, Monday to Friday.
- Support Portal, Telephone & Email
- Case Management
- Health Checks
- Software Updates
- Reporting
- Quarterly Reviews
- Option to extend Kalibre Academy
Support Portal
The Kalibre Solutions Support program includes a customer portal to manage customer support through a ticket-management platform. This allow us to centralise all of our customer conversations and receive, process and respond to service requests in a timely and efficient manner.
Support Knowledge Base
Our Knowledge base provides access to specific and in depth information, increasing staff productivity and empowering them with the knowledge to do their jobs faster and more efficiently.
24×7 Support
A 24×7 support program is available for customers to provide support outside of standard business hours.
Our Technical Partners
