Our Services

From small, single system deployments to complex whole-of-business solutions, we can provide solutions that are on time, on budget and deliver real value to the business.

Turn Key Solutions

Services encompassing the full breadth of solution implementation

System Assessments

Structured system review and assessment services

Custom Development

Custom development to enhance off the shelf software to provide comprehensive solutions

Deployment Services

Rapid deployment frameworks to identify requirements at each stage of the implementation

Service Retainers

Regular onsite consulting for your enterprise monitoring solutions

Kalibre Academy

Flexible online learning solution available anytime and any location

Solutions Support

Holistic support, maintenance and ongoing development program for our solutions

24×7 Support

Support outside of standard business hours for Priority 1 & 2 incidents

Turn Key Solutions

With a proven track record in delivering solutions that are not only on time and on budget, we can provide services encompassing the full breadth of solution implementation, including:

  • System Assessments – Requirements analysis and workshopping
  • Custom Development – if required
  • Implementation and deployment – Solution architecture and design
  • Training (User Guides & Kalibre Academy)
  • Solutions Support
  • Service Retainer

Backed by our proven deployment methodology, we have a proven track record in delivering solutions that are not only on time and on budget, but deliver real value to the business.

System Assessments

Structured system review and assessment services focused on mapping the systems effectiveness against your business requirements, the assessment outcome is a report detailing the health of the system and recommendations on opportunities for improvement.

Custom Development

In some cases it is not possible to meet all business requirements for a solution using off the shelf software.

In these cases, Kalibre can provide custom development to enhance the off the shelf software in order to provide a comprehensive solution.

Kalibre has a wide range of expertise in coding and scripting and we follow strict development methodologies, including design, code reviews, version control and rigorous testing in our local test environments prior to deployment to our customers.

Deployment Services

Part of the experience that Kalibre brings is not just with technical aspects of deploying solutions, but also in understanding where deployments can become delayed and stalled.

Our rapid deployment frameworks identify exactly what is required at each stage of the implementation, to minimise the delays that can be introduced waiting for inputs and prerequisite activities to be completed.

We combine this with a business-focused Initiate phase that seeks to identify and prioritise the business requirements feeding the solution implementation, then mapping the implementation into short phases that provide operational functionality to address those needs in the shortest possible timeframe.

Service Retainers

Regular onsite consulting for your enterprise monitoring solutions. Providing a guaranteed minimum number of days per month.

Our retainer programs provide regular onsite consulting for your enterprise monitoring solutions.

Providing a guaranteed minimum number of days per month, these annual programs provide you with the flexibility of dedicated professional services time without the overhead required in raising multiple purchase orders for small projects and business as usual tasks.

Kalibre Academy

The Kalibre Academy allows employees to access training remotely,
providing flexible training solutions that can be accessed anywhere at any time.

The Kalibre Academy is an online Learning Management System designed to provide Kalibre customers with access to flexible online training. Our customers can now provide their employees with remote online training to continue to extract the best value from the solutions we deploy.

  1. Flexible online training
  2. Video training
  3. Self-paced learning modules
  4. Management Reports
  5. Access training remotely

Kalibre customers have the option to include the Kalibre Academy training programs as part of their deployment. Customers are provided with their personalised branch that only their employees can view and employees are provided access to courses that are relevant to the their positions within the organisation.

Video Training

Kalibre Academy training videos include video demonstrations, annotations, animations and voice overs to guide the user through the training to improve the learning experience.

Self Paced Learning

Self-paced learning provides users with the ability to pause and replay content to help them gain a better understanding. Improving retention of training content and user experience of the deployed solution.

Management Reports

Get a clear snapshot of your staff training and stay informed with user progress. Reports provide information on the number of participants, courses and how far they have progressed.

Solutions Support

Kalibre’s Solution Support Program provides a holistic support, maintenance and ongoing development program for our solutions. Going beyond the standard break/fix software support model, the Program delivers tangible business benefits by ensuring that the solution is not only well maintained, but also continuously developed to meet our customer’s changing business needs.

The Solution Support Program is provided from
9am to 5:30pm, Monday to Friday.

  • Support Portal, Telephone & Email
  • Case Management
  • Health Checks
  • Software Updates
  • Reporting
  • Quarterly Reviews
  • Option to extend Kalibre Academy

Support Portal

The Kalibre Solutions Support program includes a customer portal to manage customer support through a ticket-management platform. This allow us to centralise all of our customer conversations and receive, process and respond to service requests in a timely and efficient manner.

Support Knowledge Base

Our Knowledge base provides access to specific and in depth information, increasing staff productivity and empowering them with the knowledge to do their jobs faster and more efficiently.

24×7 Support

A 24×7 support program is available for customers to provide support outside of standard business hours.

Our Technical Partners