Services 

Our services range from system assessments and deployments to full breadth solution implementations reinforced with training, onsite consultations & support.

Turn Key Solutions

System Assessments

Deployment Services

Service Retainers

Custom Development

Customised Training

Solutions Support

24 x 7 Support

Turn-Key Solutions

With a proven track record in delivering solutions that are not only on time and on budget, we can provide services encompassing the full breadth of solution implementation, including:

• Requirements analysis and workshopping;
• Solution architecture and design;
• Implementation and deployment;
• Training;
• Support;

Backed by our proven deployment methodology, we have a proven track record in delivering solutions that are not only on time and on budget, but deliver real value to the business.

System Assessments

Structured system review and assessment services for selected Micro Focus Software applications.

Focused on mapping the systems effectiveness against your business requirements, the assessment outcome is a report detailing the health of the system and recommendations on opportunities for improvement.

Deployments

Part of the experience that Kalibre brings is not just with technical aspects of deploying solutions, but also in understanding where deployments can become delayed and stalled.

Our rapid deployment frameworks identify exactly what is required at each stage of the implementation, to minimise the delays that can be introduced waiting for inputs and prerequisite activities to be completed.

We combine this with a business-focused Initiate phase that seeks to identify and prioritise the business requirements feeding the solution implementation, then mapping the implementation into short phases that provide operational functionality to address those needs in the shortest possible timeframe.

Custom Development

In some cases it is not possible to meet all business requirements for a solution using off the shelf software.

In these cases, Kalibre can provide custom development to enhance the off the shelf software in order to provide a comprehensive solution.

Kalibre has a wide range of expertise in coding and scripting and we follow strict development methodologies, including design, code reviews, version control and rigorous testing in our local test environments prior to deployment to our customers.

Customised Training

Our philosophy at Kalibre is to empower and enable our customers so they can extract the best value from the solutions we have deployed.

We usually run multiple training courses for our deployed solutions, both administrator and end-user training.

Kalibre can design, develop and deliver custom training courses around the solutions that we deploy. We work closely with you to identify the target audience for each course, and therefore the content required.

We produce tailored course materials and laboratory exercises, then deliver the courses on your premises to minimise the disruption to your personnel.

Service Retainers

Regular onsite consulting for your enterprise monitoring solutions. Providing a guaranteed minimum number of days per month.

Our retainer programs provide regular onsite consulting for your enterprise monitoring solutions.

Providing a guaranteed minimum number of days per month, these annual programs provide you with the flexibility of dedicated professional services time without the overhead required in raising multiple purchase orders for small projects and business as usual tasks.

Solutions Support

Kalibre’s Solution Support Program provides a holistic support, maintenance and ongoing development program for our solutions. Going beyond the standard break/fix software support model, the Program delivers tangible business benefits by ensuring that the solution is not only well maintained, but also continuously developed to meet our customer’s changing business needs.

The Solution Support Program is provided from
9am to 5:30pm, Monday to Friday.

  • Support Portal, Telephone & Email
  • Case Management
  • Health Checks
  • Software Updates
  • Reporting
  • Quarterly Reviews

Support Portal

The Kalibre Solutions Support program includes a customer portal to manage customer support through a ticket-management platform. This allow us to centralise all of our customer conversations and receive, process and respond to service requests in a timely and efficient manner.

Support Knowledge Base

Our Knowledge base provides access to specific and in depth information, increasing staff productivity and empowering them with the knowledge to do their jobs faster and more efficiently.

24×7 Support

A 24×7 support program is available for customers to provide support outside of standard business hours.

From small, single system deployments to complex whole-of-business solutions,
we can provide solutions that are not only on time and on budget,
but deliver real value to the business.

Our Technical Partners