A Holistic Support Program

Going beyond the normal break/fix software support model, our support program delivers tangible business benefits by ensuring that the monitoring solution is not only well maintained, but also continuously developed to meet changing business needs.

Telephone & Email

Case Management

Health Checks

Software Updates

Reporting

Quarterly Reviews

Customer Portal

The Kalibre Solutions Support program includes a customer portal to manage customer support through a ticket-management platform. This allow us to centralise all of our customer conversations and receive, process and respond to service requests in a timely and efficient manner.

We recognise that your IT systems are a critical part of how your business functions, and want to ensure that your support issues are dealt with as promptly as possible to minimise interruptions to your business.

The Solution Support Program is provided on business hours’ basis:
9am to 5:30pm, Monday to Friday.

Knowledge Base

The Kalibre Support Portal also provides a knowledge base that is accessible to our customers at all times. This knowledge base will be continuously updated to ensure it contains relevant and up-to-date information.

As a Kalibre Solutions Support customer your staff can search the Knowledge Base for solutions to common problems. Our Knowledge base provides 24×7 access to specific and in depth information, increasing staff productivity and empowering them with the knowledge to do their jobs faster and more efficiently.

Our Technical Partners